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Business “Etiquette” today

  • Politeness, Respect and Tact
  • Correct Interaction (social graces) and Etiquette
  • Confident Attitude
  • Confident in Critical Situations
  • General Taboos
  • Awareness and Obedience to Distance Rules
  • Behaviour on the Move and when Travelling

Public Appearances

  • Extending Welcomes and Making Announcements
  • Use of Correct Title
  • Late Arrival and Early Departure

Appropriate Communication Skills

  • Recognition and Implementation of Non-Verbal Signals
  • The Art of Small Talk
  • Communication Tips for Telephone Conversation Skills
  • Modern Communications Instruments: Mobile Phones & Co.
 
 
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