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Overview of Topics

  • Professional Friendliness at the Doctor’s Surgery
  • From Welcoming to the Bidding of Patients Farewell
  • Cordial Welcome – Fast, Efficient and Skilful
  • Service and Patient Orientation at Doctor’s Surgery
  • Communication and Body Language Skills
  • Constructive Communication when Dealing with Patients
  • Conflict and Reclamation
 
 
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